Exchange and returns
Find out how to return or exchange items you've purchased. This section covers our policies, how to start a return or exchange, and how to track the status of your request.
- When will I receive my exchange item?
- How do I exchange?
- Can I cancel my order?
- Why did you refuse my return?
- I have a problem with my return
- How do I track my return?
- Do you propose free returns?
- How do I check if my return is going through ?
- I've sent out my return package. What's the next step?
- Do you provide return labels?
- Can I return multiple orders in the one return parcel?
- Where should I send my returns?
- What's your return/refund policy?
- How does the returns work? How do I start a return?
- Can I return an item purchased with a coupon(voucher) ?
- I ordered a bundle, can I return part of it?
- What items CAN'T be returned?
- Can I exchange my purchase?
- What should I do if my package is missing an item?
- I received the wrong item. What should I do?
- I've received a damaged item. What should I do?
- I got the wrong size! Can I exchange for a smaller/bigger size?
- I want to return because I don't like the product !
- What's your return policy?