We're truly sorry to hear that you received a damaged item. So let's rectify this promptly.
Please take a few photos of the damaged item and email them to us at contact@tof-paris.com within 15 Days of receiving your order.
Include your order number and a brief description of the damage.
Make sure to include the information below:
1) Your order number
2) Product name or SKU number/Product code (you can find this in your confirmation email)
3) Describe the damage/defects and provide clear photos
We will assess the situation and guide you through the replacement or refund process.