Order tracking
- My order was returned to sender
- My tracking says delivered but I haven't received my order
- Post has lost my parcel
- What should I do if I never received my order?
- Has my order been shipped? The tracking does not work?
- Is there an issue with my order? My package has not arrived yet
Order information & how to change your order
- How do I cancel my order?
- Can I change my payment method?
- Can I change my billing address?
- Can I change my shipping address?
- Can I add an item to my order?
- I want to change the size
Shipping and deliveries
- If my order is delayed, what should I do?
- Can I get free shipping?
- How much does the shipping cost?
- Where are your products shipped from?
- Where do you ship?
- Do you ship internationally?
Exchange and returns
- When will I receive my exchange item?
- How do I exchange?
- Can I cancel my order?
- Why did you refuse my return?
- I have a problem with my return
- How do I track my return?
Payments and payment plans
- I paid through Paypal “pay in 4” but have not received a confirmation email
- My credit card was declined
- What should I do? There is a payment error
- Are my bank details safe when ordering online?
- Will you keep my bank number?
- How can I avoid additional customs duties?
Promotions & discounts
- Do you have a "refer a friend" program?
- Can I use a coupon/discount with my black friday order?
- what discount can I expect for black Friday?
- When does the sale start?
- I subscribed to the newsletter but did not receive the 10% discount. What should I do?
- Can I use more than one coupon code on my order?
Refunds
Product information
- What do you recommend for an event?
- Do you have a store?
- Do you offer gift wrap?
- What is Pre-Order?
- the item I want is out of stock
- What are the care instructions for TOF Paris products?