You have 15 days to return any item that does not satisfy you after the delivery of your order.
For reasons of hygiene, we only take back new and unused products, with no odors or marks.
Returned items must be in pristine condition, with their original labels and packaging.
How do I return an item?
1 - Put the clothes you want to return in an appropriate box or envelope.
2 - Add the information needed for the return (on this printed message or a piece of paper):
- Your name and order number
- What you need : a refund
3 - Send the parcel to the following address only:
TOF Paris
638 route de Villefranche
La Buissonnière
69480 ANSE
France
Returning to any other address will not be taken into account or will considerably slow down the processing of your request.
Upon receipt of your return, we will refund the account used for payment within 10 days.
Do you pay for the cost of returns?
You are required to pay for returning any products. We recommend economy shipping with tracking. In case of difficulties, you can contact our customer service department: contact@tof-paris.com.