Text Updates
Once your order has been completed, you’ll be directed to a confirmation page which will give you the option to opt-in for text updates. We highly recommend doing so in order to remain up to date on where your package is and when you can expect delivery.
Dispatch confirmation Email
You will receive a confirmation email once your order has been processed to the email address provided at the time of checkout, which can take up to 48 hours. Please be sure to double-check that our email didn't end up in your junk/spam or promotions folder. If you still aren't able to find it, please email us at contact@tof-paris.com and we will be more than happy to help you.
Shipping confirmation Email
You will receive a second email once your order has been shipped, which will include your tracking number and a link to follow the journey of your package. If you haven't received this email, please check your junk/spam or promotions folder to ensure it was not filtered there. If you aren't able to find it, please email us at contact@tof-paris.com.
Delivered Email
When your order is ready for delivery, the carrier will send you a reminder e-mail inviting you to keep an eye on your parcel.
Once your order has been delivered, you will receive a delivery confirmation e-mail from the carrier you have chosen. It is therefore very important to provide a valid address, e-mail address and telephone number, so that the carrier can deliver your order as efficiently as possible.
We're excited for you to enjoy your TOF products soon!